Return & Refund Policy

At Full Moon Travel Asia, we strive to provide our customers with a convenient, transparent, and reliable booking experience. This policy outlines the conditions for service return and refunds, as well as the procedure for requesting a refund for products or services booked via our website.

1. Scope of Application

This policy applies to services booked directly through our website, including tours, cruises, transportation tickets, and other travel services provided by Full Moon Travel Asia.

2. Return and Refund Policy

Customers may request to cancel a service subject to the following conditions:

Cancellation Return 7 days or more in advance: 100% refund of the amount paid.

Cancellation Return 3–6 days prior to the departure date: 50% refund of the amount paid.

Cancellation Return within 2 days of the departure date or no-show: No refund.

In the event that a service cannot be provided due to cancellation or schedule changes by Full Moon Travel Asia, the customer may choose to reschedule to a different date or receive a refund of the amount paid for the cancelled service.

Cancellation timeframes are calculated based on local time in Vietnam and the moment Full Moon Travel Asia receives the cancellation request.

3. Return &Refund Conditions

To be considered for a refund, customers must provide the following:

Full name of the person who booked the service.

Booking code or confirmation details.

Name of the service/tour.

Date of service usage.

Reason for the cancellation or refund request.

Refund requests must be submitted via Full Moon Travel Asia’s official contact channels.

4. Non-refundable Cases

Payments may not be refunded in the following instances:

The customer fails to show up or use the service at the scheduled time.

The customer requests cancellation during a period where refunds are not permitted under the policy.

The customer voluntarily leaves the tour or fails to use part of the service after the tour has commenced.

Services or costs explicitly stated as non-refundable at the time of booking.

In special cases, we may consider providing assistance based on the actual circumstances.

5. Cancellation Return and Refund Fees

Full Moon Travel Asia does not charge refund processing fees beyond those clearly stated in the booking terms and conditions.

If the refund incurs bank charges, transfer fees, or payment processing fees imposed by third parties, such fees may be deducted from the refund amount where applicable.

6. Reurn & Refund Method

Refunds will be issued to the customer’s original payment method, provided the payment method supports it.

If a refund via the original method is not possible, we will contact the customer to agree upon a suitable alternative refund method.

7. Refund Processing Time

Once a refund request is approved:

Full Moon Travel Asia will process the refund request within 5–7 business days.

The actual time it takes for funds to be credited to the account may depend on the bank, card issuer, or payment service provider.

8. Service changes or cancellations by Full Moon Travel Asia

In the event that Full Moon Travel Asia must cancel or significantly alter a service due to weather, safety conditions, requirements from authorities, or other causes beyond our control, we will endeavor to offer one of the following options:

Rescheduling to a different date.

Switching to an equivalent service, if available.

A refund for the affected portion of the service, depending on the specific circumstances.

9. How to submit a cancellation or refund request

Please contact us and provide your booking details.

Full Moon Travel Asia

Website: fullmoontravelasia.com

Email: [Your support email]

Phone/WhatsApp: [Your phone number]

When submitting a request, please clearly state “Cancellation & Refund Request” and include your booking code to facilitate faster processing.

10. Transparency and consistency

This Return & Refund Policy is publicly available on our website for customers to review prior to booking. Refund conditions are applied consistently with the information provided on product pages, during the booking process, and across relevant sales platforms.

If you have any questions regarding our cancellation or refund policy, please contact Full Moon Travel Asia before booking.

Thank You So Much!